Refund Policy – PaiSay Membership Platform

Last Updated: February 16, 2026

This Refund Policy governs the rules related to refunds, cancellations, and payment disputes on the PaiSay platform (“PaiSay”, “we”, “our”, “us”). PaiSay operates as a membership-based hyperlocal offer discovery and merchant engagement platform, providing access to exclusive offers, QR-based visit tracking, and merchant ranking benefits. By purchasing a membership or subscribing to PaiSay services, you agree to this Refund Policy.

1. Membership Fees and Nature of Service

PaiSay offers an annual paid membership (₹1000/year) that provides:

  • Access to verified merchant offers
  • Member-only benefits
  • QR scan participation
  • Platform analytics and engagement features

Membership is a digital service and becomes active immediately after successful payment.

2. General Refund Rule

Once a membership is activated, refunds are not permitted, except under limited circumstances described below. PaiSay follows a strict no-refund policy because membership access and digital benefits are granted instantly upon activation.

3. Refund Eligibility (Valid Cases)

Refunds may be considered only in the following situations:

3.1 Failed Payment but Amount Deducted

In cases where payment fails due to technical error but the amount is deducted from the customer's account, the payment gateway usually reverses this within 5–7 business days. PaiSay support will assist if delays occur.

3.2 Duplicate Payment

If a user is charged more than once for the same membership due to network errors or gateway duplication, the extra payment may be refunded after verification.

3.3 Technical Activation Failure

If payment is successful but membership is not activated due to system errors, PaiSay will either activate it manually or issue a refund if activation is not possible.

4. Non-Refundable Cases

Refunds will not be provided if:

  • User chooses not to use the membership after purchase
  • User claims insufficient savings or benefits
  • Membership was used to scan QR or access offers
  • Merchant disputes or dissatisfaction with merchant service
  • User account suspension due to violation of Terms
  • Change of mind after activation
  • Membership expiry or partial unused period

PaiSay does not guarantee specific savings or outcomes.

5. Merchant Subscription Refunds

Merchant subscriptions are generally non-refundable once activated, except in cases of payment duplication or confirmed technical onboarding failure.

6. Sales Executive Commission Impact

If a refund is issued under valid conditions, any associated sales executive commission will be reversed, and PaiSay reserves the right to adjust commission ledgers accordingly.

7. Refund Request Process

To request a refund (only eligible cases), user must submit mobile number, transaction ID, date, amount, and proof of deduction within 7 days of transaction.

Contact: info@paisay.in

8. Refund Processing Timeline

If approved, refunds will be processed within 7–10 business days back to the original payment method. PaiSay is not responsible for bank-side delays.

9. Governing Law & Jurisdiction

Governed by Indian Law; subject to Varanasi, Uttar Pradesh jurisdiction.

Contact: info@paisay.in | Varanasi, Uttar Pradesh, India